Vlocity offers ‘Industry Vertical’ solutions that are built natively in Salesforce and run on top of the core Salesforce® platform.
The first Industry Verticals available are Vlocity for Telecommunications and Vlocity for Insurance.
Why do Industry Verticals offer value to enterprises?
Large customer base enterprises that are also heavily regulated, e.g. banks, telcos and utilities, have traditionally had a focus and architecture around the key system of record. This could be the customer account in banks, the billing account in telcos, or the policy in insurance companies. The front end customer service process was almost a secondary thought, and everything was unnaturally tilted to the back end.
At the annual Salesforce conference, Dreamforce 17, we were informed that we are now witnessing the Fourth Industrial revolution – that of Intelligence. This results in the customer becoming more empowered and able to interact with an enterprise to get support at any point of need for their lifestyle. Here, the customer experience is a key differentiator.
This is where the Industry Vertical solution can provide tremendous value. By providing a ready-built solution with specific data models, process libraries, and configured price quote functionalities – in addition to an ease of integration with back-end system of record components – the Industry Vertical links the front end to the back end in one platform. Furthermore, this does so without the need for a multitude of integrations.
The end result means that enterprises are able to focus on the front end customer interface and excelling in customer experience, without getting bogged down in connecting to the back end. The balance has shifted to the front end and – most importantly – the customer.
How can VNM help you?
VNM has gained experience in Vlocity implementation services through turning around a troubled project at Old Mutual Africa. In addition, further experience and knowledge has been gained through a detailed assessment of the Vlocity Telecommunications solution for Orange Belgium.
Further to this, VNM has consultants who are certified in Vlocity, making our Vlocity implementation services highly reliable.
If you are considering some/any of the following:
- Assessing Vlocity for your enterprise
- Developing a Strategy and/or Roadmap for your Vlocity implementation
- Planning, mobilising and starting your Salesforce implementation
- Implementing Vlocity